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To find a specific fault code, try our Fault Code Search. |
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For further help, try our Tips on Searching. |
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Use the "How To" and "Solutions For" links on the navigation bar for a quick reference. |
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| Frequently Asked Questions: |
- How To Clear the Drum Life Warning Message After the Drum has Been Replaced
How To Clear the Drum Life Warning Message After the Drum has Been Replaced . NOTE: Perform the following procedure to reset the Drum Cartridge counter after you replace the Drum Cartridge. From the Standby Mode, press the [Menu] (up arrow) button, then press [5], [2], [0], [4]. more...
- Noise
Power OFF the Machine, Wait Three Seconds, Then Power ON . If you are standing in front of the machine, the power switch is located on the left side of the machine on the bottom, rear corner. Wait three seconds, then power ON the machine. more...
- Will Not Send or Receive Faxes
Plug the Telephone Cable Into the Port Labeled 'LINE' on the Fax Machine . Contact Either the Remote Operator or Telephone Company if you are Unable to Complete the Same Call (Fax Tones) With a Regular Telephone Plugged Into the Wall Outlet . If you do Not get a Dial Tone When you Disconnect the Telephone Cable From the Fax and Plug the Telephone Cable Into a Regular Telephone, Contact the Telephone Company (Local or Long Distance) . more...
- Document Handler Will Not Feed
The Power Saver function allows you to turn the power OFF to save power consumption. There are two Power Save modes with this machine; Super Power Save and Printer Power Save. Super Power Save: Turns all the power OFF to minimize power consumption. more...
- Document Jam Message
If a document jam occurs during a transmission, the 'Document Jam' message will be displayed. If there are more than 50 letter size (216 mm x 279 mm / 8.5 x 11 inch), or A4 (210 mm x 297 mm / 8. more...
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Any system messages that are shown in Online Support may vary slightly from those actually displayed on the product.
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